Shipping & Returns

Shipping Policy

Each Thon creation is meticulously handcrafted and packaged with the utmost care to ensure it arrives in perfect condition. We ship worldwide from our studio.

• Processing Time: Ready-to-ship items are dispatched within 3-5 business days. Made-to-order commissions typically require 2-4 weeks.
• Shipping Rates: Calculated at checkout based on your location and the weight of the artwork.
• Tracking: All orders are shipped with tracking. You will receive an email with tracking details once your package is on its way.

Returns & Exchanges

Due to the unique, handcrafted nature of our textile works, we handle returns on a case-by-case basis. Our priority is your satisfaction with the piece.

• Damaged Items: If your artwork arrives damaged, please contact us at crochet-toys@gmail.com within 48 hours of delivery with photos of the damage.
• Return Window: Requests for returns must be made within 14 days of receipt. Items must be returned in their original condition.
• Exclusions: Custom commissions and sale items are final sale and non-returnable.